Welcome to the online store instylefashion.shop
Article 7. Changes - Returns of Products
Par. 1) Change of Products
You have the right to return the product you received within 14 calendar days and request that it be replaced with another size or another product. We emphasize that the shipping date of the returned product is considered to be the one written by the courier on the receipt, to check the deadline.
The charge for the change concerns the first change of products and is charged to the customer and the cost is € 10.00. In case of a second change, the costs of returning the product to us as well as the costs of resending the new one are borne exclusively by the customer.
For returns from abroad, the return costs are borne by the person making the return.
In any case, the returned products must be in the condition received by the customer. This means:
- They must not be damaged and their packaging must be the one that normally accompanies the product
- To be in excellent condition with their factory packaging (box or gelatin, tags and distinctive labels, etc.)
- Be accompanied by all the documents with which the product was delivered (e.g. Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for a replacement, after first contacting our customer service department. Otherwise we reserve the right not to accept the return.
Par. 2) Change / Return Procedure
The exchange/return process is simple and is always done after contacting us by phone at +30 694 579 9166.
The exchange procedure is as follows: After contacting the customer service department, you send us the product to be exchanged, packed with ELTA Courier without any transport costs. As soon as we receive the product, we check if it meets the above conditions. If it meets them, we send you the new product. The cost of shipping the new product (only applies to the first change in each order) is borne by the customer. If you want us to send it to you with your own partnered carrier, you should know that our company does not assume the costs of transporting the parcel, nor does it bear any responsibility for any longer delivery time than the partnered courier company's estimate.
Par. 3) Change Policy
It is clarified that the changes are always made to the original purchase price of the product with any extra charges that arise as stated above. In the event of a change, if you do not find a product of equal or greater value than the product you want to return, you are entitled to a discount coupon, with a value equal to the resulting difference.
Article 8. Return of Defective Products
Par. 1) Identification of Liabilities
In the cases where products of poor and/or defective quality were sold due to the proven fault of instylefashion.shop, or due to an error in receiving the order, pricing, shipping, damaged in transit, with poor packaging, etc. then instylefashion.shop takes full responsibility for the replacement, the return cost as well as the reshipment costs. The product must be sent to us, exclusively with the partner transport company.
Par. 2) Defective Product Return Procedure
In order to determine if the product is defective, you should email us at info@instylefashion.shop photos of the product, showing the problem in as much detail as possible, so that it can be checked by the relevant department of our company. If you send us the product without complying with the above procedure, you bear all the costs of transporting the product in addition to those that arise, as well as our company reserves the right to refuse to receive it. The return conditions remain the same as those mentioned above.