Welcome to the online store instylefashion.shop

Introduction

Please read the following terms carefully. Use of this website constitutes acceptance of the following terms.

Article 1. General Business Information

instylefashion.shop is the online store for the exhibition and sale of products via the Internet of the company under the name "KAISARI EFROSYNI" located at Grigoriou Sakka 17, 45332, Ioannina, Greece, with Company ID: 138362763 subject to the competent D.O.Y Ioannina and with G.E.MH number: 030765529000.
The information about the products sold through instylefashion.shop, but also any other information included on this website, in any form, provided "as is", without warranty of any kind. instylefashion.shop does not accept liability for compensation or other liability for any damage or moral harm resulting from failure to provide support services.

The use of the instylefashion.shop website must be in accordance with the Law and good morals. The responsibility for the content of transactions rests with the user and this website does not alter in any way the data provided to it. The use of instylefashion.shop is subject to Greek and International law and users agree not to violate it through this website.

Οι επισκέπτες του instylefashion.shop συναινούν να μην κάνουν χρήση του παρόντος ιστότοπου για οτιδήποτε από τα παρακάτω:

  • Transmission in any way of content that they do not have the right to transmit in accordance with the law or applicable contracts, as well as content that infringes intellectual or other proprietary rights of third parties.
  • Transmit in any way content that contains software viruses, or any other material designed to cause any type of damage or harm to instylefashion.shop, its users or third parties.
  • Transmit in any way any content that is illegal, or offensive to anyone for any reason, violates anyone's privacy or confidentiality, decency, social values, or minors.

It is also expressly prohibited to intentionally or unintentionally violate applicable laws, harass third parties and collect personal data about other users through instylefashion.shop.

Users of the instylefashion.shop online store accept that the employees, partners, owners and others involved with the operation of the instylefashion.shop website are not responsible for anything arising from the use of the website and the products available through it.

The prices listed in the online store refer exclusively to online purchases made through the instylefashion.shop website. The company reserves the right to post different prices for the same products in its online and physical stores.

Article 2. Protection of Personal Rights

The material of any form (texts, graphics, images, photos, software, etc.) included in instylefashion.shop belongs to its creators and is protected by the Legislation. Any copying, reproduction and retransmission of the material is expressly prohibited without the written permission of the owner. The display of the material on this website should in no way be construed as granting any right to use it.

instylefashion.shop makes every effort to provide its users with the best possible services. However, we cannot guarantee that mistakes will not be made or that there will be no interruptions in the operation of the store. Also, any reference or link to another website is provided for the convenience or further information of users and instylefashion.shop assumes no responsibility for the content of such websites.

Please also note that we make every effort to ensure that the photos represent each product as accurately as possible, but we accept no responsibility if any are inaccurate. By using this website you accept that you use it at your own risk and accept it as is.

Article 3. Security

The company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the company's Online Store is achieved by the following methods:

  1. Securing the Privacy of the Transfer of Your Personal Data
    The company's e-Shop instylefashion.shop uses a security valve, which ensures privacy during data transfer (its encryption).
  2. Controlled Access (firewall)
    Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential company data and information.
  3. Confidentiality of Transactions

This Privacy Policy statement describes our practices regarding how we collect personal data on the company website and how we use and share it with third parties. Each time you visit the instylefashion.shop website or otherwise submit your personal information to us, you consent to the practices described in this statement. What information we collect through our website depends on what you do on each visit and what services you request.

Article 4. Order Receipt and Completion

instylefashion.shop cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive prices on the market.
Orders are completed with a specific process, described in detail below, because sometimes, for reasons beyond our control, there is a case where a product that appears available on our website is ultimately unavailable or not deliverable within of the delivery time indicated on instylefashion.shop. In order, therefore, to be fully aware of the progress of the order you have placed but also protected from any such cases, the completion of your order is implemented through the direct steps below:

Par. 1). Send an Order Request

We recommend that before placing your first order, you register as a user of instylefashion.shop so that it becomes easier and better to serve you from our online department store.

  1. free selection of products and placement in the "shopping basket",
  2. starting the process of sending an order request, through the "steps" indicated to you,
  3. completing all the details of your order request, which appear on the order form
  4. display to the e-mail address you have provided us, an automated message with the details of the order request that our company will receive.

Each time you send our company a request to order, you must have previously accepted these terms of use, which govern the transactions between us in their entirety.
Do not forget that your requests are received by our company with the express reservation of a thorough check of the availability of the products included in your order request, since at this stage the processing of your request by our company has not yet started.
Finally, we inform you that our company follows a strict policy of protecting your personal data and only after your express consent (granted by sending the form) are they collected and processed, in the most secure and diligent way.

Par. 2). Order Request Processing

At this stage, our company thoroughly checks the availability of all products listed in your order request. Particularly:

  1. In the event that there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm by sending an e-mail to the e-mail address you have given us, which will include all its details. The products will then be shipped based on the delivery schedule of our partner courier company.
  2. In the event that one of the items you ordered is not available and/or that a product cannot be available within the delivery time indicated in our online store, then the relevant employee of our company will contact you by phone or e-mail email, in order to inform you of the unavailability.
  3. In the event that for any reason none of the above two communications becomes possible for a period of 10 days from the sending of your order request, then your request is automatically canceled and you will have to send a new request to us again.

Par. 3). Phone delivery

If you choose to place your order by phone, you must be aware of these terms and conditions. With the final registration of your order by our service department, you automatically implicitly accept all terms and conditions.

Article 5. Methods of Payment for Orders

In our online store with your best service in mind, we offer 3 different payment methods that you can see below.

Par. 1) Cash on delivery

You can choose to pay for your order upon receipt of the parcel as long as its value does not exceed €200.00. The cash on delivery service costs the customer €1.90 if your order does not exceed the value of €100.00. The receipt of the order from the store does not incur additional costs. In case you choose to receive your package from the physical store in Ioannina, you will not incur costs for cash on delivery.

Par. 2) Deposit to a bank account

You can choose to pay for your order by bank deposit. The bank deposit can be made either in a branch of the respective bank you choose, or via web banking. In case the transaction is executed within the same bank, the amount is shown immediately. In case the transaction is carried out by a third bank, the amount may appear up to 2 working days. During this time our company reserves the right not to ship the order until the amount is shown.
For payment by bank deposit you can choose one of the following accounts.

ΤAlpha Bank
Name of Beneficiary: KESARI EFROSYNI
IBAN: GR34 0140 4030 4030 0200 2000 098

Notes

  • When completing the deposit to one of the above bank accounts, it is necessary to send us the proof of the transaction electronically to the email info@instylefashion.shop.
  • You can also contact us by phone at +30 694 579 9166 and one of our associates will confirm the deposit.
  • The bank deposit must be made within 2 days from the date of registration of the order. During this time, the product(s) of the order remain reserved in your name. If the deposit is not made within this period, your order is automatically cancelled.
  • In the case of a bank deposit from another bank, the transfer costs are borne exclusively by the principal, i.e. in this case the customer.

Par. 3) Credit / Debit card

Our online store in collaboration with Piraeus Bank enables users of our online store to use their credit or debit card to complete their purchases. instylefashion.shop, to secure transactions, takes you to the bank's secure payment environment where you will make your payment electronically. The cards accepted by our store are: VISA, VISA electron, MasterCard, Maestro.
Transactions are instant and your payments are completed in minutes. After payment is completed, your order will appear in our online store as confirmed and will be shipped within 24 hours where there will be an email update to the email you entered in your order.
The use of instylefashion.shop and the transactions carried out through it are governed by International and European law that defines issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/94) that regulates issues related to with distance sales.

Par. 4) Payment via PayPal

If you have a PayPal account you can pay with it. It is the most secure and popular payment method for online purchases. More information about the PayPal service can be found at its official website.

Article 6. Order Shipping and Delivery Time

  1. The shipping costs of the order are determined according to the weight of the package. For remote areas there may be an additional charge for which we will inform you by phone before sending the order. For orders with a parcel weight of up to 2 kg, the cost is 2.82 euros for all products sent with ELTA Courier.
  2. There is constant information about the progress of the order, both during the preparation stage and during the delivery stage in cooperation with the courier company. When the order is shipped from our store, you will be informed via email and text message with the shipment number of the parcel and the corresponding link so that you can track your shipment in real time.
  3. All orders we accept in our online store are processed within 24 hours. Non-working days, national and local holidays are excluded. In the event of a delay in the execution of the order for any reason, the company must inform the consumer of the information he has registered. In case of incorrect information, the company bears no responsibility whatsoever.
  4. All our parcels are sent within Greece in cooperation with ELTA Courier.
  5. The average delivery time for northern Greece and the islands is 2 days, except for remote areas where the package can be delivered up to 4 days after it is sent. For the rest of Greece, shipments are delivered the day after shipment.
  6. It is possible to pick up the order from the store. If you choose to pick up your order from the store, you should know that your order will be available for a period of 2 days and you can pick it up on the days and hours of operation of the physical store. If you do not receive it, your order is automatically cancelled. Paying for your order at the store upon receipt does not incur additional costs.

Our company is not responsible for any delays due to force majeure or events beyond its control. Indicative and not limiting, our company is not responsible for causes of delivery delay due to delays in customs, intermediate loading-unloading areas, transport strikes or any other type of strikes that affect the delivery of products to our company warehouses by our suppliers, etc. In any case of any delay, our company will make every effort to contact you on the information you have provided to it, in order to inform you about it and to consult with you about the new delivery or the delivery of another product.
Failure to comply with the above will result, apart from any penalties, in the interruption of services without warning. instylefashion.shop reserves the right to make changes to the website content and these terms without notice. Use of the website constitutes acceptance of these terms.

Article 7. Changes - Returns of Products

Par. 1) Change of Products

You have the right to return the product you received within 14 calendar days and request that it be replaced with another size or another product. We emphasize that the shipping date of the returned product is considered to be the one written by the courier on the receipt, to check the deadline.
The charge for the change concerns the first change of products and is charged to the customer and the cost is € 10.00. In case of a second change, the costs of returning the product to us as well as the costs of resending the new one are borne exclusively by the customer.
For returns from abroad, the return costs are borne by the person making the return.
In any case, the returned products must be in the condition received by the customer. This means:

  1. They must not be damaged and their packaging must be the one that normally accompanies the product
  2. To be in excellent condition with their factory packaging (box or gelatin, tags and distinctive labels, etc.)
  3. Be accompanied by all the documents with which the product was delivered (e.g. Retail Receipt, Invoice, etc.).

If the above conditions are met, you are free to send it back to us for a replacement, after first contacting our customer service department. Otherwise we reserve the right not to accept the return.

Par. 2) Change / Return Procedure

The exchange/return process is simple and is always done after contacting us by phone at +30 694 579 9166.
The exchange procedure is as follows: After contacting the customer service department, you send us the product to be exchanged, packed with ELTA Courier without any transport costs. As soon as we receive the product, we check if it meets the above conditions. If it meets them, we send you the new product. The cost of shipping the new product (only applies to the first change in each order) is borne by the customer. If you want us to send it to you with your own partnered carrier, you should know that our company does not assume the costs of transporting the parcel, nor does it bear any responsibility for any longer delivery time than the partnered courier company's estimate.

Par. 3) Change Policy

It is clarified that the changes are always made to the original purchase price of the product with any extra charges that arise as stated above. In the event of a change, if you do not find a product of equal or greater value than the product you want to return, you are entitled to a discount coupon, with a value equal to the resulting difference.

Article 8. Return of Defective Products

Par. 1) Identification of Liabilities

In the cases where products of poor and/or defective quality were sold due to the proven fault of instylefashion.shop, or due to an error in receiving the order, pricing, shipping, damaged in transit, with poor packaging, etc. then instylefashion.shop takes full responsibility for the replacement, the return cost as well as the reshipment costs. The product must be sent to us, exclusively with the partner transport company.

Par. 2) Defective Product Return Procedure

In order to determine if the product is defective, you should email us at info@instylefashion.shop photos of the product, showing the problem in as much detail as possible, so that it can be checked by the relevant department of our company. If you send us the product without complying with the above procedure, you bear all the costs of transporting the product in addition to those that arise, as well as our company reserves the right to refuse to receive it. The return conditions remain the same as those mentioned above.

Article 9. Cancellation of Order

Par. 1) Possibility of Order Cancellation

It is possible to cancel your order in the following cases:

  1. Before sending the product: – Cancellation is possible by sending an e-mail to info@instylefashion.shop or by calling +30 694 579 9166 Monday – Saturday 09:00 – 15:00.
  2. In the event that the cancellation takes place after your order has been sent or you refuse to receive it, you will be charged €5.00, an amount related to transport costs.

Article 9.1. Exercise of Right of Withdrawal

Par. 1) Consumer Withdrawal

The consumer has a period of 14 calendar days to withdraw from the distance contract or the contract outside a commercial store without stating the reasons and without any charge beyond those described herein.

Par. 2) Company Information on Withdrawal

Before the expiry of the withdrawal period, the consumer informs the supplier of his decision to withdraw from the contract. Within the above deadline, he must inform the company, (instylefashion.shop with headquarters in Ioannina and address Grigoriou Sakka 17, 45332, Ioannina, Greece) of his decision to withdraw from the contract, by sending a clear statement of withdrawal. To this end, the consumer must complete and submit electronically the refund form posted at the electronic address instylefashion.shop/return-form, including all the necessary information regarding the bank account, (account number, IBAN of the same account, beneficiary name, and Bank name) in case the consumer declares a refund by depositing into a bank account. The supplier shall promptly notify the consumer of confirmation of receipt of this withdrawal.

Par. 3) Disclaimer of Withdrawal Responsibilities

The consumer bears the burden of proving that he has exercised the right of withdrawal pursuant to this article.

Article 9.2. Obligations of the Supplier in the Event of Withdrawal

Par. 1) Obligations of the Supplier

The supplier shall return any payment received from the consumer, including, where applicable, delivery costs, without undue delay and in any case within 14 calendar days from the day on which he was informed of the consumer's decision to withdraw from the contract. The supplier makes the refund provided for in the first paragraph using the same means of payment as those the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and on the condition that the consumer is not burdened with costs resulting from the return of money.

Par. 2) Exceptions

By way of derogation from paragraph 1, the supplier is not required to refund additional delivery costs if the consumer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the supplier.

Par. 3) Cases of Withholding Price

The supplier may withhold the refund until he receives the goods back or until the consumer provides evidence that he has sent the goods back, whichever occurs first.

Article 9.3. Obligations of the Consumer in Case of Withdrawal

Par. 1) Obligations of the Consumer

The consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and in any case within 14 calendar days from the day on which he notified the supplier of his decision to withdraw from the contract in accordance with article 9.1, par. 1. The deadline is met if the consumer sends back the goods before the expiration of the 14 calendar day period.

Par. 2) Cases of Decrease in Value of Goods

The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. Essentially, the following should apply:
1. They must not be damaged and their packaging must be the one that normally accompanies the product
2. To be in excellent condition with their factory packaging (box or gelatin, tags and distinctive labels, etc.).
3. Be accompanied by all the documents with which the product was delivered (e.g. Retail Receipt, Invoice, etc.).

Article 9.4. Exceptions to the right of withdrawal

The right of withdrawal provided for in articles 9.1. until 9.3. for distance and off-premise contracts, it does not apply in the following cases:

  1. The supply of sealed goods which are not suitable for return, for health protection or hygiene reasons and which have been unsealed after delivery, such as underwear, swimwear, socks and other similar items.
  2. For seasonal items, such as Christmas, Halloween, Easter, Summer / beach items and school items, the possibility of change after the specific time periods does not apply.

Article 10. Personal Data – Cookies

Par. 1) Personal Data

The term "personal data", as used in this Policy, refers to information of natural persons, such as name, surname, postal address, e-mail address, contact telephone number, etc., which can be used to determine the identity of a customer or visitor of the website, hereinafter "Personal Data or Data".

Par. 2) Processing of Personal Data

The term "processing" covers a wide range of operations performed on personal data, whether by manual or automated means. It includes the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, deletion or destruction of personal data.

Par. 3) Harmonization of Shop with the Regulation

In order to process your orders, you may be asked to provide your personal information (name, surname, occupation, order shipping destination, e-mail, etc.) every time you visit the instylefashion.shop website. However, you should know that the personal information you declare on the instylefashion.shop page of the company KESARI EFROSYNI is used exclusively to improve our services, to better communicate with you and to ensure the smooth operation of the respective service and in no case are not used by any third party (except the cases provided by the Law). The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA) and is fully harmonized with the new General Data Protection Regulation (GDPR) , which came into effect on May 25, 2018. The instylefashion.shop page has been fully adapted to the GDPR framework. When you browse the instylefashion.shop page we use automated processes to deliver advertising content based on your interests and needs. Below we list in detail these procedures, which concern anonymous data collected for advertising purposes.

Article 10.1. Google Analytics

This is a code that is installed on the site and helps us to see all the activity of the users inside the instylefashion.shop page from their introduction to the site until the completion of an order.

Article 10.2. Remarking

Par. 1) Affiliate

This is code that is installed on the site and helps us present users with specific advertising material, depending on their behavior on the site.

Par. 2) Google Adwords interface with website

This is code installed on the site that creates the interface between the website and the Google Adwords advertising platform. This code is used to create remarketing lists, i.e. lists with users who have a specific behavior within the site with the aim of receiving advertising messages more targeted according to their needs / behavior.

Sec. 3) Facebook

This is code installed on the site, which is used to create remarketing lists, i.e. lists with users who have a specific behavior within the site with the aim of receiving advertising messages more targeted according to their needs / behavior.

Par. 4) Newsletters

This website provides the user with the possibility to subscribe to the mailing lists for receiving our company's Newsletters. The user reserves the right at any time to be deleted from the respective lists. If you wish to receive updates, acceptance of the terms is mandatory.

Par. 5) Skroutz Analytics

Our company, in order to be able to provide the best possible quality of service to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are shared with Skroutz.gr, while the data obtained through this service is covered by Skroutz.gr's privacy policy, which you can find at https://www.skroutz.gr/privacy.

Par. 6) Partner Websites and Online Malls (eMall)

instylefashion.shop cooperates with other websites and search and product display engines, through which they either direct the visitor to the instylefashion.shop online store to view products and complete an order, or through the cooperating platform to register an order. On these websites and when registering on the site in order to use the services, some personal data such as name, contact information, etc. are stored in the system. This data is used only for the more efficient use of the services and the electronic sending of information from the Electronic Market of Products (directmarket), if the user has declared it in his preferences. For the efficient service of these customers, these data are processed by the cooperating reseller (instylefashion.shop) and are governed by the general data protection laws and conditions. The Electronic Market of Products (directmarket) is committed to the safe keeping of these data and their non-utilization for purposes other than those served by the services it offers.

Par. 7) Rights to access your personal data

  1. You have the right to request free access to personal data and to receive a copy in an accessible format
  2. You have the right to object. You also have the right to object at any time to receiving direct marketing material
  3. You have the right to correct your data at any time
  4. You have a right to erasure/right to be forgotten. The company has the right to refuse to delete data, as long as there is a legal obligation that requires the retention of data. Where the processing of personal data concerning you is based on your consent, you have the right to withdraw said consent at any time. Withdrawal of consent does not affect the lawfulness of processing that was based on consent prior to its withdrawal
  5. Immediate warning or notification to the Personal Data Protection Authority by Caesar Ephrosyni within 72 hours, when there are any phenomena of violation, theft, hacking of your data
  6. Prompt notification of users by Caesar Ephrosyne of a breach if there is a substantial risk of harm to you due to the breach
  7. You can request that your personal data be transferred directly to another company whose services you would like to use, as long as this is technically possible. If the request is manifestly unfounded or excessive, in particular due to its repetitive nature, the controller may refuse to proceed with the request. In addition to your above rights, you are also entitled to file a complaint with the competent supervisory authority [Hellenic Data Protection Authority, Kifisias Avenue 1-3, 115 23 Athens, tel. 210 6475600, e-mail contact@dpa.gr ]

Article 10.3. Data Storage Period

The data provided by you will be held/stored by us only for as long as is necessary to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable statutory provisions. In particular for the data concerning you and which we process for marketing purposes (subscription to the corporate information newsletter), this is observed from the receipt of the relevant consent, which is calculated from the reading and acceptance of the Terms of the Privacy Policy posted on the home page of our website and until you revoke it, e.g. by deleting it from our lists, in the special field found in the informative newsletters. instylefashion.shop is not intended for children and you must be at least 16 years old to use our services. If you have any questions or have any suggestions or statements you wish to make regarding the above matters, please contact us at info@instylefashion.shop. At any time, all users have the right to be informed and also to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.

Article 10.4. Update on Cookies

"Cookies" are small files with information that a website stores on a user's computer, so that every time the user connects to the website, the latter retrieves the information in question and offers the user related services.
Cookies can improve your browsing experience by allowing sites to remember your preferences or by enabling you to opt out of logging in each time you visit certain sites. A typical example of such information is the user's preferences on a website, as indicated by the choices the user makes on the specific website (e.g. selection of specific "buttons", searches, advertisements, etc.).
If you don't want sites to store cookies on your computer, you can block them. You can also set which sites you want cookies to be blocked for. Blocking cookies may not allow certain pages to be viewed properly, or you may receive a message from a site informing you that you must accept cookies in order to view it properly.
On the instylefashion.shop page, we use cookies for the best possible functioning of the website, your correct navigation, connection and movement on the pages as well as for the provision of advertising content based on your interests and needs. Also, cookies are used to analyze how visitors use our website, how they navigate or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website. Below we list in detail the cookies we use.

Par. 2) Targeting Cookies

They allow our advertising companies to classify users according to their interests and to display relevant advertisements on third-party websites. They work by identifying the browser and device from which a user connects to the internet.

Par. 3) Performance Cookies

They allow us to measure the traffic of our website, as well as the origin and type of device from which the user has visited our website, in order to improve its performance. The information collected by these cookies is aggregated and anonymous.

Par. 4) Absolutely Necessary Cookies

They are necessary for the operation of the website and cannot be disabled. They are usually installed after your actions, which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. There is the possibility of accepting or not accepting the above cookies (excluding absolutely necessary cookies), in a message that appears when you browse the instylefashion.shop page. In case of non-acceptance, all of the above cookies are disabled (excluding absolutely necessary cookies).

Par 5) How you can delete cookies

You can delete cookies and disable their use. Choose the browser you are using and follow the instructions of its provider.

Article 11. Code of Ethics

The operation of the store is governed by the use of the applicable Code of Ethics. More information, you can see here.

Article 12. Resolution of Disputes

Possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform HED) available at the following link.

Click here to be taken to the website.

Article 13. Privacy Policy

The protection of your personal data is important to us!

Please take a moment to read this Privacy Policy and find out how the company named "KAISARI EFROSYNI" based at 17 Grigoriou Sakka, 45332, Ioannina, Greece, tel. +30 694 579 9166, e-mail address contact info@instylefashion.shop.gr (hereinafter the "Company" or "we" or "our"), acting as Processor, collects, stores, uses and generally processes your personal data when you visit, register or use the websites the Company's sites (hereinafter the "Web Sites") and its mobile applications (hereinafter the "Apps") as well as when you transact with its physical stores.

This Privacy Policy also describes how we use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us. For your questions regarding this Privacy Policy, but also any issue related to the processing of your Data and the exercise of your rights, you can contact the Company's Data Protection Officer (DPO) at 10 km Ioannina - Dodoni, Ioannina, Greece , 45332 (VAT number: 138362763 or to the e-mail address (email) dpo@instylefashion.shop.

Par. 1) A few words about the Company's Websites

instylefashion.shop is the Company's website, where the online store for the display and sale of the Company's products is located.

Par. 2) What is personal data

The term "personal data" refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identify or can identify you, hereinafter "Personal Data or Data".

Par. 3) What is Personal Data Processing

Any act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval , information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

Par. 4) It is mandatory to provide your Data

Providing the Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional.
The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to mandatory personal data.
If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data, and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the other services available on the Websites.
The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not have consequences regarding the main purposes of data collection, but its provision serves to optimize the quality of the services provided.

Par. 5) What Data we collect about you

We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:
Data when creating a user account on the Websites or Apps

  • Mandatory: e-mail address*, login password*
  • Optional: first name, last name, surname, date of birth, postal address, telephone number.
  • Data from your transactions with us, either through our physical stores or through our online store. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your basket, wish list , coupon redemptions, websites you visit and how and when you contact us.
  • Interests and shopping preferences, which help us recommend specific products and services that interest you. For example, which products you show us a preference in order to receive a personalized offer from us.
    We will only request and use the Data we have collected to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, it is always your choice whether to share such information with us.
  • Traffic data of our website or other websites that you have visited before us.
  • Information collected from the use of cookies in your browser. Learn more about how we use cookies.
  • Copies of documents you provide to prove your age or identity where required by law (such as a copy of a police or student ID). For example these copies may include details of your full name, address, date of birth and your face image (photograph). If you provide a passport, the data will also include your place of birth, gender and nationality.
  • Payment information.
  • Feedback and product reviews.
  • Your image may be recorded on CCTV when you visit one of our physical stores.
  • In order to provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and telephone code where your computer is located, the web pages displayed when you visit, the advertisements in which you click and whatever search terms you entered.
  • Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or feedback.
  • Educational information, such as studies, skills, knowledge of foreign languages, professional experience (only in cases where you apply for a job).

Par. 6) How we use your Data

We want to give you the best possible shopping experience. To achieve this it is necessary to obtain a complete picture of you by combining the Data we have collected. We then use your Data to offer you offers for products and services that are likely to be of interest to you.
The legislation for the protection of personal data allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service.
Of course, if you ever want to change how we use your Data, you will find details in sections 14 & 15 'What your rights are' and 'How you can exercise your rights' below.
Remember, if you choose not to share Data with us or decline certain communication rights, we may not be able to provide some services you have requested. For example, if you have asked us to notify you when a product is available again, we cannot serve you if you have withdrawn your general consent to receive updates from us.
Finally, we inform you that the processing of your Data is carried out either by the specially authorized personnel of the Company, or through IT systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the observance of confidentiality and the protection of With your data they carry out tasks necessary to achieve the purposes strictly related to the use of our Websites, its services and the sale of products through our Websites. Information on this can be found below in section 9 “Who are the recipients of your Data? How your Data is shared".
Below you will find details of how we use your Data and why:
To provide information about the Websites, Apps and services you request.
Product orders
The Company processes your Data in order to fulfill its contractual relationship, to process the order of products and/or services, to issue and send you your tax documents electronically (e-invoicing) to the electronic address (e-mail) that you you have declared yourself during your registration in its online store, to provide customer service, to comply with legal obligations, to refute, raise or exercise legal claims. If we do not collect your Data at checkout from either our physical stores or our online store, we will not be able to process your order and comply with our legal obligations. It may be necessary to transfer your Data to third parties for the supply or delivery of the product or service you have ordered, as well as the implementation of the electronic invoicing process by our Company, in accordance with the provisions of the applicable legislation. In addition, we may retain your Data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, as required by relevant law.
Create a User Account
The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and/or services.
Contact
The Company uses your Data to respond to your requests/queries, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your queries/requests to us to better respond to any future communications. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience.
Sometimes, we will need to share your Data with a third party that provides a service (such as courier delivery or a technician visiting your home). Without you sharing your personal data, we would not be able to fulfill your request. Here's more information about how we share personal data with third parties.
Finding a job
The Company processes your Data for the evaluation of your qualifications and abilities for the position for which you submitted the application or for another position within the Company as well as for the purposes of communicating with you in relation to this purpose.
To share information about our products, services and events, and for other promotional purposes.
Sending newsletter/offers
With your consent, we will use your personal data, preferences and transaction details to inform you via e-mail, internet, telephone and/or social media about relevant products and services, including personalized/personalized offers , discounts, etc. Of course you have the possibility to withdraw this consent at any time.
Web push notifications
Depending on your navigation, you may receive, having previously given your consent, notifications about our offers, news, your wish list and your shopping cart. Of course you have the possibility to withdraw this consent at any time.
Participation in contests
The Company processes your Data, in case you agree to participate in contests it conducts, to notify you if you are a winner of the contest and to deliver your prize.
To operate, improve and maintain our business, products and services

  • Development and improvement of systems and services for the products we provide to you. We do this based on our legitimate business interests.
  • We want to provide you with offers and suggestions that are most relevant to your interests. To help us form a better and more general understanding of you as a customer, we combine your personal data collected throughout the relationship between us, for example your purchase history in both our physical stores and our online store. For this purpose, we also combine the Data we collect directly from you with Data we receive from third parties to whom you have given your consent to transfer this data to us. For example, by combining this data, this will help us customize your experience and decide what inspiration or content to share with you. We also use anonymized data from customer purchase history to identify trends in different regions of the country. This can then guide which products we display in specific stores.
  • To show you the most interesting content on our Websites or Apps, we will use the Data we hold about your favorite products. This is based on your consent to receive Apps notifications or – for our Sites – your consent to placing cookies on your device. For example, we may display a list of products you have recently viewed or offer you recommendations based on your purchase history and any other Data you have shared with us.
  • To send you research and evaluation requests so that we can improve our services. These messages will not contain advertising content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so as it helps our products or services to be more relevant to you. Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
    To protect our or third parties' rights, property or safety
  • Protecting your account from fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity with us to quickly identify and resolve any issues and protect the integrity of our website. All of the above are part of our legitimate interest. For example, we check your password when you log in and use automated IP address tracking to detect potential fraudulent logins from unexpected locations.
  • Operation of CCTV Systems: In order to protect our customers, premises, assets and associates from crime, we operate CCTV systems in our stores which record images for security. We do this based on our legitimate business interests. If we detect any criminal activity or alleged criminal activity through the use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this Data for the purposes of preventing or detecting illegal activity. Our goal is to protect our customers, employees and partners from criminal activities.
  • Processing payments and preventing fraudulent transactions: We do this based on our legitimate business interests. This also helps protect our customers from fraud.
    For our compliance with our obligations arising from the law
  • To comply with our contractual or legal obligations to share data with law enforcement. For example, following a court order to share data with judicial services.
  • To send you communications that are required by law or that are necessary to inform you of changes to the services we provide to you. For example, updates on these privacy notices, product recall notices and legally required information about your orders. These service messages will not contain advertising content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.

Par. 7) For what purpose do we process your Data?

We collect your Data for the purposes of the products and/or services provided by our Company and in particular for:

  • The management of the sale of our products/or services, e.g. communicating and informing you about the availability of products and the progress of your order, the issuance and sending of your tax documents in electronic format (e-invoicing), the execution of your order, the shipment of products, the management of your debts to the COMPANY, making returns and providing guarantees.
  • Serving you based on the currently applicable government measures (e.g. click inside, click away),
  • Compliance with the obligations imposed by the current legislation, e.g. tax legislation, e-commerce directive,
  • Checking, improving and adapting to your preferences and choices regarding our products and/or services,
  • Sending, by electronic or traditional means, administrative, technological, organizational and/or commercial information about the Company's products and/or services.
  • Our customer satisfaction survey, the promotion of our products and/or services, sending newsletters about our products and/or services.
  • The evaluation of applications and resumes for the purpose of recruitment to our Company.

Par. 8) What is the legal basis for processing your Data by the Company?

  • Data protection law sets out various reasons why a company may collect and process your personal data, including: the terms of our contractual relationship
  • Your consent, where required. For example when you choose to receive newsletters. When collecting your personal data, we will always inform you which data is necessary in relation to a particular service.
  • The Company's obligations arising from the law (e.g. tax legislation, e-commerce legislation, etc.)
  • The legal interest of our Company. In certain cases, we collect your Data in a way that can reasonably be expected as part of the operation of our business and that does not materially affect your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalized offers. We will also combine the purchase history of many customers to identify trends and ensure we can keep up with market demand or develop new products/services.
  • Par. 9) Who are the recipients of your Data – How is your Data shared?

Access to your Data is given to the absolutely necessary personnel of the Company, who are bound by confidentiality, and the companies cooperating with us or third-party service providers, who process your Data as Processors on our behalf and in accordance with our orders.

Disclosure of Data by the Company
The Company shares your Data with:

  • Companies of the Company's group for the purposes and in the context of the conditions mentioned above in section 7 of this Privacy Policy
  • Stores and/or commercial businesses that collaborate with the Company to sell their products/services
  • Third party service providers who process personal data on behalf of the Company, for example (indicatively listed) for credit card and payment processing, electronic issuance and sending of your tax documents (e-invoicing), transport and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, management of brand and product promotions, Google, Facebook, and management of certain services and data. When we use third party service providers we enter into agreements obliging them to implement appropriate technical and organizational measures to protect your personal data.
  • Other third parties, to the extent required for the following purposes: (i) compliance with government request, court order or applicable law, (ii) preventing illegal uses of our Websites and Apps or violations of our Websites and Apps Terms of Use and our policies, (iii) our own protection against third-party claims, and (iv) helping to prevent or investigate cases of fraud (e.g. counterfeiting)
  • To other third parties when you yourself have given your consent

Notification by you

  • When you use certain social media features on our Sites or Apps, you may create a public profile that includes information such as your username, profile picture, and city. You may also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage Company social media sharing to control the information you make available through Company social media assets.

The following is the policy we apply to those with whom we share your Data in accordance with the above

  • We provide only the information needed to perform their specific services.
  • They can only use your Data for the exact purposes we set out in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of the data you hold will be deleted or anonymized.

To improve your customer experience on our Sites and Apps, we use the following companies, who will process your Personal Data as part of their contracts with us:

  • ELTA
  • mailchimp
  • Google
  • Twitter
  • Instagram
  • Facebook
  • YouTube

For more information about sharing your Data with third parties, please contact our Company's Data Protection Officer.

Par. 10) How do we ensure that Processors respect your Data?

The Processors on our behalf have agreed and contractually committed to the Company:
• to observe confidentiality,
• not to send your Data to third parties without the Company's permission,
• take appropriate security measures,
• comply with the legal framework for the protection of personal data and in particular Regulation 979/2016/EU (otherwise known as GDPR).

Par. 11) International Data Transfer

The personal data we collect (or process) in the context of our Websites will be stored in Greece. However, some of the Data recipients with whom the Company shares your Personal Data may be located in countries other than the one in which your Personal Data was originally collected. The legislation in those countries may not provide the same level of data protection compared to the country that originally provided your Personal Data. However, when we transfer your Personal Data to recipients in other countries, including the US, we are committed to protecting your Personal Data as described in this Privacy Policy and in accordance with applicable law.

We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area or Switzerland that do not ensure an adequate level of protection. We use various measures to ensure that your Personal Data transferred to these countries is adequately protected under data protection rules. These include signing the Contractual Clauses, certifying that the recipient has adopted the European binding rules or adheres to the EU-US and Switzerland-US Privacy Shield.

Par. 12) How long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with our Company. In relation to your Personal Data related to product purchases, we retain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, the data your data will be completely deleted or anonymized, for example by aggregating with other data, so that it can be used in a de-identified way for statistical analysis and business planning.
Some examples of customer data retention periods:

Orders
When you place an order, we will keep the personal data you have given us for five years so that we can comply with our legal and contractual obligations. In the case of some products, such as electrical goods, we will keep the data for 10 years.

Guarantees
If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.

Newsletter
Your declaration of consent for the sending of a newsletter is kept for as long as the newsletter is sent to you by the Company and in any case no longer than six months from the cessation of its sending.

Par. 13) Is your Data safe?

We are committed to safeguarding your Personal Data. Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to secure and protect your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum security.

The instylefashion.shop website uses the SSL/TLS protocol, for secure online commercial transactions. This encrypts all Data you provide, including your credit card number, name and address, so that it cannot be decrypted or changed in transit over the Internet.

In addition, the information used to identify you as an account user is two: the Login Code (Username) and the Personal Secret Security Code (Password). Each time you register your details, you are given access to your personal account. The specific process is achieved safely through encryption during their transfer to the internet and the servers of the Company. By the same standards, you are given the possibility to change your Personal Secret Security Code (Password) as often as you wish. After entering the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and you are solely responsible for keeping the password confidential from third parties.
These measures are reviewed and amended when deemed necessary.

Par. 14) What are your rights?

  • You have the right to access your personal data. This means that you have the right to be informed by us if we are processing your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the type of your Data we keep, to whom we give it, how long we store it, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.
  • You have the right to correct inaccurate personal data. If you find that there is an error in your Data you can submit a request to us to correct it (eg correct a name or update a change of address).
  • You have a right to erasure/right to be forgotten. You can ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or you wish to withdraw your consent in the event that this is the only legal basis.
  • You have the right to portability of your Data. You can ask us to receive the Data you have provided in readable form or ask us to pass it on to another controller.
  • You have the right to restrict processing. You can ask us to restrict the processing of your Data pending the consideration of your objections to the processing.
  • You have the right to object and withdraw consent to the processing of your Data. You can object to the processing of your Data and we will stop processing your Data, unless there are other compelling and legitimate reasons that override your right. If you have given your consent to the collection, processing and use of your personal data, you can withdraw your consent at any time with future effect.
  • Opting Out of Receiving Marketing Communications. You can choose not to receive marketing communications from the Company by modifying your options in the user account (my profile) of our Sites. You can also choose not to receive marketing communications by changing your email and sms registrations, clicking the delete link or following the instructions included in the message. Alternatively you can contact us using the contact details in the 'Questions and Comments' section below.
  • In case we rely on our legitimate interest. In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons related to your personal situation. We must then do so unless we believe we have a compelling legitimate reason to continue processing your Personal Data.

Par. 15) How can you exercise your rights?

In order to exercise your rights, you can submit a relevant request to the Data Protection Officer at the Company's postal address or at its email address (dpo@instylefashion.shop) with the title "Exercise of Right" and we will make sure that review and reply to you as soon as possible.
Exceptionally:
• if you wish to correct your Data in your user account, you can log in to it and make any correction/change without requiring the submission of a Request.
• if you wish to withdraw your consent to send a newsletter, you can do so by selecting the link "To delete from the "newsletter mailing list" click here" located at the bottom of each newsletter.
• if you wish not to receive web push notifications from the Company, you can disable the option from your browser settings.
Identity check
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorized a third party to make a request on your behalf, we will ask them to demonstrate that they have your permission to act for this purpose.

Par. 16) When do we respond to your Requests?

We respond to your Requests free of charge without delay, and in any event within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your Requests we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.

If your Requests are manifestly unfounded or excessive in particular due to their repetitive nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to proceed with the Request .

Par. 17) What is the applicable law when processing your Data by us?

Applicable Law is Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.

Competent courts for any arising disputes related to your Data are the Courts of Ioannina.

Par. 18) Where can you appeal if we violate the applicable law for the protection of your Personal Data?

You have the right to submit a complaint to the Personal Data Protection Authority (postal address Kifisias 1-3, P.K. 115 23, Athens, tel. 210. 6475600, e-mail address (e-mail) contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory legal framework for the protection of personal data.

Par. 19) How will you be informed of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way we use your Personal Data, we will post an update to this on our website before the changes take effect and we will notify you as soon as possible.
We encourage you to read this Policy periodically to know how your Data is protected. This privacy policy was last modified on 8 Sep 22.

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